Refund policy
Last updated 23 October 2026
In short: if you ask within 14 days of any payment for a paid plan, you get your money back in full. No questions asked.
A full refund within 14 days
This applies to every payment for Plus or Business, whether it is your first payment or a renewal, monthly or yearly. Ask within 14 days of the payment and we refund all of it.
How to ask for a refund
Orders are handled by our online reseller Paddle.com. Go to paddle.net, find your order with the email address on your receipt, and ask for a refund there. Or email us at hello@pdfandphoto.com from that address, and we’ll arrange it.
The money goes back to the card or account you paid with. How long it takes to show depends on your bank, usually a few working days.
Cancelling your plan
You can cancel at any time. You won’t be charged again, and your plan keeps working until the end of the period you paid for. Cancelling doesn’t refund the current period by itself; ask for a refund as above if you’re within 14 days of the payment.
After 14 days
We don’t normally refund a payment after 14 days. But if something went wrong, for example you were charged twice or the plan didn’t work as described, email hello@pdfandphoto.com and we’ll put it right.
Your legal rights
This policy doesn’t take away any right you have under the consumer law of your country.
See also our terms and plans and prices.